The fiduciary of the Plan (known under federal law as the “Plan Administrator”) is the Board of Trustees of the Health Professional and Allied Employees, AFT/AFL-CIO Retiree Medical Trust. The Board has retained the services of a contract administrator (the “Trust Office”) to assist in record keeping, claim payments, etc. You may contact the Board in care of the Trust Office.

To Contact the Trust Office:
HPAE Retiree Medical Trust c/o Zenith-American Solutions
140 Sylvan Avenue, Suite 303, Englewood Cliffs, NJ 07632
Tel. 201-947-8000 - Fax. 201-947-9192

Questions Regarding Eligibility and Contributions (Actives):
Ena Edwards
Email: EDEdwards@Zenith-American.com
Phone: 201-947-8000

Questions Regarding Claims:
PBS Debit Card Claims
PBS Customer Service
Phone: 888-333-3901
All Other Claims (Non-PBS Debit Card)
Christine Duong
Email: CDuong@zenith-american.com
Phone: 201-947-8000

Claim Disputes:
To appeal a claim denial, eligibility determination or response on clarification or enforcement of Plan rights, you must submit a written request to the Trust Office within 181 calendar days after the date of the Trust Office’s notification of denial of benefits or determination. The Board of Trustees will hold a hearing on the appeal, and you will be entitled to present your position and any evidence in support of your appeal at the hearing. The Board of Trustees will then make a decision affirming, modifying or setting aside the Trust Office decision.

Problems When Using HPAE RMT Websites:
Please contact the Trust Office at 201-947-8000

Board of Trustees:
Mike Slott, Chairman
c/o HPAE
8 Aubrey Road
Montclair, NJ 07043
Phone: (973) 979-0703

Mr. Roy Park, Trustee
Bergen New Bridge Medical Center
230 East Ridgewood Avenue
Paramus, NJ 07652
Phone: (201) 967-4380